I help enterprise platforms turn messy workflows into clear user experiences
Drove 90% autonomous resolution through clear activation content | ServiceNow
Unlocked 85% agent redeployment by drawing a clear line between AI and human | ServiceNow
Built a content design practice on the UI Builder product team | ServiceNow
Thanks for stopping by! I’m a content designer with almost a decade of experience shaping the content in enterprise user experiences. In my current role at ServiceNow, I’m driving the content design strategy for the Autonomous Workforce.
I’m always keeping a learner’s mindset, even outside work. My current life projects include outdoor rock climbing, piano, and film photography.
If you’d like to hear more about my work or even just want to swap notes, I’d love to chat. The best place to reach me is LinkedIn.